By using Counterplay Games’s online sites, products, and services, users agree that Counterplay Games may collect personally identifiable information (as defined below). Counterplay Games will not share personally identifiable information with other parties except as described in this policy. Counterplay Games may also collect aggregate information and individual information. “Aggregate information” is information that describes the habits, usage patterns, and demographics of users as a group but does not describe or reveal the identity of any particular user. “Individual information” is information about a user or user’s machine that is presented in a form distinguishable from information relating to other users but not in a form that personally identifies any user or enables the recipient to communicate directly with any user. Counterplay Games may share aggregate and individual information with other parties without restriction.
“Personally identifiable information” is information that can be used to uniquely identify a user, such as name, address or credit card number. You may be asked to provide personally identifiable information in connection with the use of Counterplay Games’s products, services and online sites. While Counterplay Games collects personally identifiable information on a voluntary basis, for certain products and services Counterplay Games’s collection of personally identifiable information may be a requirement for access to the product or service or to process a user’s order.
Personally identifiable information is used internally by Counterplay Games to develop, deliver and improve our products, content and services. In addition, Counterplay Games may allow third parties performing services under contract with Counterplay Games, such as order or payment processors or merchandise warehouse and fulfillment services, to access and use personally identifiable information, but only to the extent necessary to provide those services.
Counterplay Games will not share personally identifying information with third parties for marketing purposes. Counterplay Games may use personally identifying information provided by users to send information about Counterplay Games, including news about product updates, contests, events, and other promotional materials, but only if the users agree to receive such communications.
In some situations, personally identifiable information that users input in connection with their use of Duelyst may be available to other users of Duelyst. Counterplay Games has no obligation to keep private personally identifiable information that a user makes available to other users via Duelyst or other Counterplay Games software, such as in multiplayer chat or other public functions.
Counterplay Games may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of a reorganization, sale or merger we may transfer personally identifiable information to the relevant third party.
Counterplay Games will not knowingly collect personally identifiable information from any person age 12 and under. Counterplay Games encourages parents to instruct their children to never give out personal information when online. Parents who are concerned about the transfer of personal information from their children may contact us.
Counterplay Games also stores information on a user’s hard drive that is used in conjunction with use of Counterplay Games’s products and services. This includes a unique authorization key or CD-Key that is either entered by the user or downloaded automatically during product registration. This authorization key is used to identify a user as valid and allow access to Counterplay Games’s products, services and third party games.
Information regarding Counterplay Games billing, a user’s Duelyst account, a user’s Internet connection and the Counterplay Games software installed on a user’s computer is uploaded to the server in connection with the user’s use of Counterplay Games software. Counterplay Games software automatically generates and submits to Counterplay Games bug reports upon a crash or other fault in the Counterplay Games software or services. This automatically generated bug report information may include information about other software or hardware on a user’s system. CounterplayGames does not associate and store the automatically generated bug report information with personally identifiable information. Any bug reporting information manually submitted by users (e.g. through Counterplay Games’s Bug Reporter or Feedback form) is associated and stored with personally identifiable information.
Counterplay Games’s products or services may provide chat, forums, bulletin boards, or instant messaging tools to users. Any information that is disclosed in chat, forums or bulletin boards should be considered public information, and users who message one another may not know each other personally. Counterplay Games has no obligation to keep private personally identifiable information that a user makes available to other users or the public using these functions. Users should exercise caution when deciding to disclose personal information in public forums. Users should also be aware that game play information disclosed during multiplayer game play (e.g. player name and current player statistics) is public information and may be displayed to other users.
Counterplay Games gives users the option to receive promotional email communications from Counterplay Games. Users may opt out of these communications. Instructions for discontinuing receipt of promotional email communications from Counterplay Games will be provided in email communications to users.
Counterplay Games has taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure sockets layer) encryption. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information. We will retain your information for as long as needed to provide you services.
If you are concerned about the accuracy of personally identifiable information maintained by Counterplay Games or wish to review, access, amend or correct it, or would like your personally identifiable information removed from Counterplay Games’s records or otherwise deactivated, please contact us here. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.